Help Center
How can we help?
We're here to help your household get the most out of Juniper.
Response time
We typically respond to support requests within 24–48 hours during business days.
Legal & policies
Read our Privacy Policy and Terms of Service for details on data, accounts, and subscriptions.
Frequently asked questions
How do I add a nanny, co-parent, or home manager to my household?
Open Juniper, go to your household settings, and tap Invite Member. Share the invite code or send the invitation link. Once they accept, they'll see the shared calendar, to-dos, messages, and any care-team tools your household has enabled.
What if I forgot my password or can't sign in?
Use the Forgot Password flow on the sign-in screen, or tap Sign in with Apple if you originally created your account that way. If you're still stuck, email us at support@juniperapp.com and we'll help you get back in.
How do subscriptions and billing work?
Juniper subscriptions are handled securely through Apple's In-App Purchase system. One Pro subscription covers your entire household, including nannies, home managers, and other members. You can manage or cancel your subscription anytime in your iPhone's Settings > Apple ID > Subscriptions.
Is my household data private?
Yes. Your household data is only visible to members of your household. Location tracking is off by default and only active during shifts when a household explicitly enables it. Read our Privacy Policy for full details.
How do I delete my account or household data?
You can delete individual logs, tasks, and messages within the app. To delete your entire account and household data, go to Settings > Account > Delete Account. If you need help, contact support@juniperapp.com.
Still need help?
Send us an email and we'll get back to you as soon as we can.
Contact support